For e-visa please go to the website of the Vietnamese Immigration Department https://evisa.xuatnhapcanh.gov.vn to apply. All enquiries will need to be made directly to this website (or https://xuatnhapcanh.gov.vn/en/gioi-thieu/contact) as the Embassy is not related to the process.
For existing application to https://evisa.xuatnhapcanh.gov.vn, the Embassy can not answer any question regarding the progress.
If you can not apply by yourself and need our assistance, please write email to [email protected]