For e-visa please go to the website of the Vietnamese Immigration Department https://evisa.xuatnhapcanh.gov.vn to apply. All enquiries will need to be made directly to this website (or https://xuatnhapcanh.gov.vn/en/gioi-thieu/contact) as the Embassy is not related to the process.
For existing application to https://evisa.xuatnhapcanh.gov.vn, the Embassy can not answer any question regarding the progress.
If you can not apply by yourself and need our assistance for visa on arrival or paper visa, please write email to [email protected]